Return Policy
jusTT Store Return, Refund and Exchange Policy
Our Commitment
At jusTT Store, we are committed to providing quality table tennis equipment and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This policy complies with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
1. Standard Returns (Change of Mind)
If you change your mind about a purchase, you may return most items subject to the following conditions:
Return Period
You must notify us within 10 business days of receiving your order.
Product Condition
To qualify for a return, the item must:
- Be unused and undamaged.
- Be in its original packaging.
- Include all original accessories, manuals, tags, and promotional items.
- Be in a resalable condition.
Refund Method
Once the returned item has been received and inspected, an approved refund will be processed within 5–10 business days. Refunds will be made using the same payment method used for the original purchase wherever possible. If this is not possible, the refund will be paid via EFT to a South African bank account nominated by the customer.
Charges
- The customer is responsible for the cost of returning the item to jusTT Store.
- Original delivery charges are non-refundable.
- No restocking fee will be charged unless specifically agreed to before the return is accepted.
2. 7-Day Cooling-Off Period (Online Orders)
In accordance with ECTA, customers who purchase goods online may cancel their order for any reason within 7 days of receiving the goods.
Notification
You must notify us in writing within the 7-day cooling-off period.
Product Condition
The goods must be returned in substantially the same condition as received and with all original packaging and accessories where reasonably possible.
Refund Method
A full refund, including the original standard delivery charge, will be issued within 30 days of the cancellation date. Refunds will be made using the original payment method wherever possible or by EFT where necessary.
Charges
The customer is responsible for the direct cost of returning the goods to jusTT Store.
3. Defective, Damaged, or Incorrect Goods
If an item is defective, damaged during delivery, or the wrong item was supplied:
Reporting Timeframes
- Defective products: Report within 6 months of purchase.
- Damaged or incorrect deliveries: Report within 48 hours of receipt.
Your Rights
You may choose one of the following remedies:
- Repair
- Replacement
- Full refund
Refund Method
Approved refunds will be processed within 5–10 business days after the item has been received and assessed, using the original payment method wherever possible or by EFT where necessary.
Charges
jusTT Store will cover all reasonable costs associated with collecting, returning, repairing, replacing, or refunding defective, damaged, or incorrectly supplied goods.
4. Exchanges
Customers may request an exchange instead of a refund, subject to stock availability.
Change-of-Mind Exchanges
- The item must meet the return conditions outlined in Section 1.
- The customer is responsible for return shipping costs and any additional shipping costs for the replacement item.
Defective or Incorrect Items
- jusTT Store will cover all shipping costs associated with the exchange.
5. Non-Returnable Items
Unless defective, the following items cannot be returned or exchanged:
Customised Items
- Table tennis rubbers that have been cut, glued, assembled, or affixed to a blade.
- Any customised or personalised products.
Apparel
- Socks, innerwear, or clothing that has been worn, washed, altered, or is not in its original condition.
Clearance and Final Sale Items
- Products clearly marked as "Final Sale", "Clearance", or "Non-Returnable".
6. How to Initiate a Return, Refund or Exchange
To request a return, refund, repair, or exchange:
Step 1: Contact Us
Email: hello@justt.co.za
Subject Line:
Return Request – Order #[Order Number]
Alternatively, send a WhatsApp message to:
+27 64 656 2507
Step 2: Provide Information
Please include:
- Order Number
- Full Name
- Contact Details
- Product(s) being returned
- Reason for return
- Preferred remedy (Refund, Exchange, or Repair)
Step 3: Receive Authorisation
We will respond within 2 business days with a Return Authorisation Number (RAN) and instructions for returning the item.
Please do not return any goods without first obtaining a Return Authorisation Number.
Need Assistance?
If you have any questions regarding returns, refunds, repairs, or exchanges, please contact us:
Email: hello@justt.co.za
WhatsApp: +27 64 656 2507
Website: justt.co.za
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